Support
If it's a website that has gone down or a simple email issues then emotions can be running high. Regardless of what the issue is our Support team will make sure they treat every job with the same urgency. It's hard for each team member to know everything, so in the Support team each member tends to focus on certain areas. This way we can deliver market leading expertise to help our customers have their issues resolved quickly, efficiently and in a way that will cause the least disruption to their business. Broadly the specialist areas are broken down into two categories, these being general queries like email issues, and changes to their rapid sites. The other focus area covers the more technical issues like hosting. The job satisfaction is immense, and there is nothing better than closing a case down knowing that you can see everything working without having to wait. Our Support team also work hand in hand with our Service Receptionists who are there as a first point of contact with the customer in order to guide their queries through to the people who are best placed to deal with them.
Danielle Smith - Customer Support Manager
Danielle was selected to be part of a small team tasked to set up our newly relocated Customer Support team. As the team grew her ability to stay focused under pressure made her an obvious choice for team supervisor in 2007. "It's so gratifying knowing that we are in a position, in most cases, to instantly resolve most of the issues we deal with, things that in many case are fairly minor but are so important to the customers."
Barry Jones - Support Team Member
"It's great to be able to come into work, have a bit of a laugh with your friends and do a job that I really enjoy. Not only is Customer Street is a great place to work but the biggest satisfaction comes from being empowered to help our customers" Barry is a great team player and is keen to promote the first class service standards our Support Team deliver.
Emmalou Brown - Service Receptionist
"The people around you at work can make all the difference and I have made so many new friends at Customer Street since I started here. Service Reception isn't just about answering the phone, I am getting to learn new office skills all the time."