Customer Relations
Customer care is paramount here at Customer Street and we make it our job to ensure that all our customers are dealt with in a fair and responsible way. This team deal with any requests for customers wanting to cancel their package or not wanting to renew their package. With a great product like Customer Street it is little wonder they are hugely successful at reconfirming what the customer has bought into. This job needs the team members to have good sales skill as they will spend time re-selling our market leading product helping to show our customers the fantastic results they have achieved on the internet or through incoming enquires for business. Very often customers won't spot that the fact that although their customer found them on Google, it is actually us that put them on Google in the first place.
Sarah Foden - Customer Relations Manager
After relocating to the North West Sarah started working for Customer Street in First Line Sales. "I'm glad I started off in the sales department as not only have I seen the product develop but it also gave me a real insight into sales which I haven't really had before. " Sarah now supervises the customer relations team who deal with helping customers overcome any misunderstandings that they have regarding the packages they have bought.
Peter Wilson - Team Member
"Variety, that's the best bit of my job. I have worked here for a couple of years now and this is probably the most varied role I have had. Each case is a different customer and each customer has different needs. I get a kick out of being able to understand what their business needs and then making sure we deliver what they want."