Training and Human Resources

Getting it right first time is not only common sense it is a way of life at Customer Street. Where our staff are concerned getting it right all starts with the recruitment process. We want the best people in the business and we don't mind admitting that we just love to reward hard work and success accordingly. Our staffing levels have increased in line with the growth of our business and the Human Resources and Training Departments now look after around 500 people, making sure they have every opportunity to develop and grow alongside our products no matter what department they are recruited for.

Premium Design

The Premium Design department is a secondary sales role within Customer Street. The design team will, as part of our ongoing customer care programme, make follow up calls to our existing customer base to advise on a variety of design products which may help to enhance their web presence. By getting to know our customers' needs we can make the most appropriate suggestions, we do this by taking the time to check out how their existing package is working for them. What will work well for one customer may not work for another and no one is better placed than our web design experts, who can draw on a wealth of experience, to advise them. Once we have established their requirements our busy Design department will then turn these ideas into reality by creating eye catching, informative and functional websites which are search engine friendly.

First Line Sales

Without our first line sales department we won't have any customers, and by the very nature of the importance of this role our sales staff are target driven. It's a fast paced working environment which won't suit everyone but we make sure that our staff are rewarded for their success. We look to bring the best in new media advertising to small to medium sized business by offering a marketing package tailored to their own business sector and geographic area. Combine this with exposure on the internet through their own updatable website, 3 national business directories and a trade specific directory. Our sales team can offer guidance on which domain names would be the most suitable to use, as well as other marketing criteria such as selecting the right area or business category. We also ensure that all our staff have regular individual training and reviews to make sure they are well informed about their progress or help them get back on track again if they should lose focus.

Development

It's not so much what our development do as what they don't do! We employ a skilled team of developers, many of whom have their own specific skill sets, who we charge with making sure the visible presence of our business runs smoothly. They will not only add additional features to our directories and customer software but they also develop and maintain our own in-house systems our staff use in the day to day running of the business. It takes great vision and foresight to take the best of the internet today and combine it with what you think will be needed to keep our services ahead of the competition tomorrow. A multi site operation such as Customer Street will also require a fair amount of love and attention lavishing on it to keep our systems running smoothly both internally and externally for the end user. Both jobs are testing at the best of times but ultimately what can be more rewarding than knowing the results of your work are used by millions of people each week.

Search Engineering

Our staff confidently promote that we can get our customers found on the web through a variety of means. We aim to deliver what we promise and our search engineering department make it their job to keep abreast of the latest developments in order to maximize every chance for our customers to be found. We employ skilled designers who not only have to have an eye for what looks good but also understand what makes it work well. Being a part of a forward thinking internet marketing company is a great experience and our staff will never stop learning their trade because the internet will never stop growing. Our staff love the fresh challenges we throw at then on a daily basis, it really keeps them on their toes. As a team they will freely share ideas amongst themselves in order to make sure they are always able to achieve the best results for our customers and the Customer Street. Lee Johnson our Search Manager sums it up perfectly when he says: "Instead of looking for customers, what if they found you?"

Support

If it's a website that has gone down or a simple email issues then emotions can be running high. Regardless of what the issue is our Support team will make sure they treat every job with the same urgency. It's hard for each team member to know everything, so in the Support team each member tends to focus on certain areas. This way we can deliver market leading expertise to help our customers have their issues resolved quickly, efficiently and in a way that will cause the least disruption to their business. Broadly the specialist areas are broken down into two categories, these being general queries like email issues, and changes to their rapid sites. The other focus area covers the more technical issues like hosting. The job satisfaction is immense, and there is nothing better than closing a case down knowing that you can see everything working without having to wait. Our Support team also work hand in hand with our Service Receptionists who are there as a first point of contact with the customer in order to guide their queries through to the people who are best placed to deal with them.

Accountability Department

With many tens of thousands of customers we feel it is important that not only do our shareholders know what goes on within our organisation but our customers do as well. Modern business needs to be transparent and should not be shrouded in mystery and our Accountability Department take on the task of making sure that through regular postings on the internet on either our own blog sites or discussion forums we keep everyone who should have an interest informed of the very latest developments within Customer Street. In addition to that there is the close monitoring of quality systems through a variety of audit techniques to make sure that we deliver what we promise in virtually every department of the business.

Finance / Customer Accounts

Our growing Finance department cover all aspects of the accounting process from billing to producing the final accounts. This includes sales ledger, purchase ledger, payment of staff salaries and producing monthly management accounts for submission to the Board of Directors. They are also responsible for setting budgets and producing business plans which will have impact on the months and even years ahead. The Customer Accounts team take the responsibility for following up any unpaid bill, dealing with billing issues and making sure that going forward our customers' accounts are in good shape. The Customer Accounts team tend to be the springboard from which people will move on after getting a good grounding in the business. Many of our management team have started out in this department before going on to run their own teams and departments.

Web Administration

This team was newly established in the early part of 2007 and they soon settled onto the job of building the rapid sites we provide our customers as part of their package. It is an ever changing variety of businesses that they have to make Rapidsites for and they constantly have their skills challenged by trying to ensure the next site they build for a plumber is different to the last one. Another part of the role is to carry out quality checks to make sure that these sites are built to a high standard which will allow them to be ranked on the internet by the major search engines. As well as the new customers they also get to process the upgrades for established clients to new packages.

Customer Relations

Customer care is paramount here at Customer Street and we make it our job to ensure that all our customers are dealt with in a fair and responsible way. This team deal with any requests for customers wanting to cancel their package or not wanting to renew their package. With a great product like Customer Street it is little wonder they are hugely successful at reconfirming what the customer has bought into. This job needs the team members to have good sales skill as they will spend time re-selling our market leading product helping to show our customers the fantastic results they have achieved on the internet or through incoming enquires for business. Very often customers won't spot that the fact that although their customer found them on Google, it is actually us that put them on Google in the first place.